1. About Our Tours
JGB Tours of Scotland provides private, personalised tours of Scotland, departing from Aberdeen and Aberdeenshire.
Our tours are designed around your group, allowing you to explore Scotland's scenery, castles, historic locations, golf destinations, whisky distilleries and other places of interest.
Your tour is exclusive to the group making the booking. We do not add unrelated passengers to your private tour.
Our tours are provided by your own driver and guide, using our vehicle, subject to the passenger capacity confirmed for your booking.
2. Booking Confirmation
Bookings can be requested through our website, WhatsApp or email.
An enquiry or availability request does not guarantee a booking. Your booking is confirmed when the required payment has been received and JGB Tours of Scotland has provided written confirmation.
Please check your booking confirmation carefully, including the date, pickup location, itinerary, passenger numbers and agreed price.
Please notify us as soon as possible if any details are incorrect.
3. Prices and Payment
Our tour prices are agreed with you before your booking is confirmed.
A £100 non-refundable deposit is required to secure your booking. The deposit will be deducted from the total tour price.
The remaining balance must be paid in full at least seven days before the tour date.
Bookings made seven days or less before the tour date require full payment at the time of booking.
Payment instructions will be provided when your booking is arranged. Your booking is not confirmed until the required payment has been received and written confirmation has been issued.
The deposit is intended to secure your booking and reserve the vehicle and driver's time for your tour. Its retention remains subject to applicable consumer rights and the requirement for cancellation terms to be fair.
4. Customer Cancellations and Refunds
If you need to cancel your tour, please notify JGB Tours of Scotland as soon as possible by WhatsApp or email.
The £100 deposit is non-refundable, subject to applicable consumer rights and any circumstances in which a refund is legally required.
If you have paid the remaining balance and subsequently cancel, any refund of the balance will be assessed fairly, taking account of the notice given, the circumstances, any reasonable costs or losses incurred, and applicable consumer law. Any cancellation charge will be proportionate and will not be applied as an automatic penalty.
Refunds due will be processed using the original payment method wherever possible.
If you wish to change your tour date or itinerary instead of cancelling, please contact us. Changes are subject to availability and may affect the agreed price.
5. Cancellations by JGB Tours of Scotland
We make every reasonable effort to provide your confirmed tour as agreed.
However, circumstances such as severe weather, unsafe road conditions, vehicle problems, illness or other unforeseen events may occasionally prevent us from providing the service.
If JGB Tours of Scotland has to cancel your confirmed tour for any reason, you will receive a full refund of all payments made for that booking.
Where practical, we may discuss an alternative date or itinerary with you. An alternative will only be arranged with your agreement.
6. Tour Prices and What's Included
Unless your booking confirmation states otherwise, your agreed tour price includes the use of the vehicle and the services of your driver and guide for the agreed itinerary and duration.
The following are not included unless specifically agreed in writing:
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Admission fees to castles, museums, attractions and other visitor sites.
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Whisky distillery tours, tastings and other separately charged activities.
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Meals, refreshments and personal purchases.
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Overnight accommodation for customers.
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Any additional services or itinerary changes not included in the original agreement.
Where an overnight tour requires accommodation for the driver and guide, this must be discussed and agreed in advance. Any agreed accommodation costs for the driver and guide are payable by the customer in addition to the tour price.
Customers are responsible for checking attraction opening times, entry requirements and any advance booking requirements. We will be happy to assist with planning your itinerary.
7. Itineraries and Changes
Our tours are personalised, and we will make reasonable efforts to follow the itinerary agreed with you.
Itineraries and journey times may need to change because of weather, road closures, traffic, attraction opening hours, safety concerns or other circumstances beyond our reasonable control.
We will discuss significant changes with you wherever reasonably possible.
If you request additional stops, a longer tour or a substantial change to the agreed itinerary, additional charges may apply. Any revised price must be agreed before the additional arrangements are confirmed.
We cannot guarantee entry to attractions or availability of third-party activities.
8. Pickup Times and Tour Duration
Please be ready at the agreed pickup location and time.
We aim to operate to the agreed schedule, but journey times and arrival times may be affected by traffic, road conditions, weather and other unforeseen circumstances.
If you expect to be late or your arrangements change, please contact us as soon as possible.
If you do not arrive at the agreed pickup location and cannot be contacted after reasonable attempts, we may be unable to proceed with the tour. Any cancellation or no-show charge will take account of the circumstances, reasonable losses and applicable consumer rights.
If delays or changes materially affect the planned tour, we will discuss practical alternatives with you wherever possible.
9. Passenger Numbers, Luggage and Accessibility
Please provide accurate passenger numbers and details of any luggage when making your booking.
Passenger numbers must not exceed the capacity confirmed for your particular tour. Luggage must fit safely within the available space and must not obstruct seats, seatbelts, exits or the driver's view.
Please tell us in advance about any mobility requirements, accessibility needs or assistance that may be required when entering or leaving the vehicle.
Our vehicle may not be suitable for every accessibility requirement. Please discuss your needs with us before booking so that we can explain the available arrangements.
Any additional equipment or special arrangements must be agreed in advance.
10. Children and Safety
Children are welcome where the vehicle and tour arrangements are suitable.
Please tell us the ages of any children travelling and whether child seats or other child restraints are required. These arrangements must be discussed in advance and comply with applicable legal requirements.
All passengers must wear seatbelts while travelling and follow reasonable safety instructions given by the driver and guide.
The driver may refuse to proceed where doing so would be unsafe or unlawful.
11. Weather and Outdoor Activities
Scottish weather can change quickly, particularly in rural and mountainous areas.
Customers should bring suitable clothing and footwear for the planned activities and conditions.
Outdoor activities and visits may need to be altered or cancelled if conditions make them unsafe or impractical.
We will make reasonable efforts to suggest suitable alternatives where possible.
12. Travel Insurance and Personal Belongings
We recommend that customers consider appropriate travel insurance to cover relevant risks, including personal belongings, medical emergencies, personal injury and unexpected changes to travel plans.
Customers are responsible for their personal belongings and should check that they have collected everything before leaving the vehicle.
Please contact us promptly if you believe you have left something behind. We will make reasonable efforts to help recover lost property.
Where additional arrangements are required to return lost property, any associated costs will be discussed with you in advance.
Nothing in these terms excludes or limits any legal responsibility that cannot lawfully be excluded or limited.
13. Passenger Behaviour and Vehicle Cleanliness
We expect all customers to treat the driver, guide, other people and property with respect.
Smoking and vaping are not permitted in the vehicle.
Passengers must not engage in behaviour that is dangerous, abusive, unlawful or likely to cause damage.
If a passenger's behaviour creates a serious safety concern, we may stop the tour or refuse to continue. We will act reasonably and in accordance with applicable law.
If unusual cleaning is required because of spills, sickness or damage caused by a passenger, a reasonable cleaning or repair charge may be sought where justified by the actual cost incurred.
14. Complaints
We want every customer to enjoy their experience with JGB Tours of Scotland.
If you have a concern during your tour, please raise it with your driver and guide as soon as reasonably possible so that we have an opportunity to address it.
If you wish to make a complaint after your tour, please contact us by email or WhatsApp, providing your booking details and an explanation of the issue.
We will review your complaint fairly and aim to respond promptly.
15. Applicable Law and Consumer Rights
These terms are governed by Scots law, subject to any mandatory consumer protections that apply.
Nothing in these terms removes or limits any consumer rights or legal responsibilities that cannot lawfully be excluded or limited.
If any provision of these terms is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
16. Contact Details
JGB Tours of Scotland
Website: https://www.jgbtoursofscotland.com/
Email: scottishgrant@aol.com
WhatsApp: 07900 890370
Thank you for choosing JGB Tours of Scotland. We look forward to showing you the very best of Scotland.